Privacy Policy

Introduction

Techwala ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website (https://techwala.co.uk) and our device repair services.

We are based at 4 Manchester Rd, Stockport, SK4 1TN and can be contacted at info@techwala.co.uk.

Information We Collect

We may collect the following personal information when you use our services:

• Contact details — name, email address, phone number, and postal address
• Device information — device type, model, fault description, and serial number
• Payment information — card details are processed securely by our payment provider and are not stored by us
• Communications — messages you send us via our contact form, email, WhatsApp, or phone
• Website usage data — pages visited, browser type, and IP address (collected automatically)

How We Use Your Information

We use your personal data to:

• Provide, manage, and complete device repairs
• Communicate with you about your repair, including collection and delivery
• Process payments for our services
• Respond to enquiries and provide customer support
• Improve our website and services
• Comply with legal obligations

We process your data on the basis of contractual necessity (to fulfil your repair request), legitimate interest (to improve our services), and your consent (where applicable).

Data Sharing

We do not sell, rent, or trade your personal information. We may share your data with:

• Courier services — to arrange collection and delivery of your device
• Payment processors — to securely process card payments
• Analytics providers — to help us understand how our website is used (data is anonymised where possible)

All third parties are required to handle your data in accordance with applicable data protection laws.

Cookies

Our website uses cookies and similar technologies to ensure it functions correctly and to improve your experience. These include:

• Essential cookies — required for the website to operate
• Analytics cookies — help us understand how visitors use the site

You can control cookie settings through your browser preferences. Disabling essential cookies may affect website functionality.

Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request that we delete your personal data
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a structured, commonly used format
• Objection — object to the processing of your data in certain circumstances

To exercise any of these rights, please contact us at info@techwala.co.uk. We will respond within 30 days.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Repair records are typically retained for the duration of the warranty period (12 months) plus a reasonable period thereafter.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: info@techwala.co.uk
• Phone: 07572 931256
• Address: 4 Manchester Rd, Stockport, SK4 1TN